Our Business Process Consulting practice helps clients achieve operational excellence. The Business Process Improvement practice is a consortium of business analysts and quality practitioners, who bring in their process improvement experiences along with expertise in using analytical tools.
Understanding and documenting data flows and decision making within your organisation is essential. In order to help you build successful processes and implement those processes, we start by defining roles within the user base and building processes that assist everyone within that role like What processes does your sales department have in place or what process would you like them to follow or What process does your customer service department have in place or what process would you like them to follow etc. If you focus on building processes that can have an immediate and positive impact on a particular role, user adoption will be high.
The following is a list of the most common services we provide as part of our business process consulting:
- Education -: We need to educate ourselves on your business and we need to educate you on General Softwares CRM.
- Strategic Vision -: CRM software is strategic decision. If you do not already have a strategic vision, we will help you create one.
- Pain and risk management -: CRM software deployments can be painful and risky. Together we will create a successful plan for your business.
- Brain Storming -: General Softwares CRM is a development platform. We will share our experience and solutions with you as they are a great starting point.
- Consistency -: Uncover and define processes that will allow for data base consistency.
- Shadowing -: One of the keys to our business process consulting is our ability to shadow users and help them define what processes are already in place and which processes is critical going forward.
- Documentation -: The importance of this cannot be overlooked. This allows us to present our findings to your team and is the starting point for consistency, deliverables, and a phased approach to the implementation.